Frequently asked questions and our policy

What will I need to make a reservation? After you contact us by phone or emai; we will send you an estimate. When you agree with our proposal a 25% deposit of the total amount is required. This completes your reservation. Do you require a deposit? A 25% non refundable deposit is required at the time reservation is placed on all rentals in order to hold an item for the date and time you would like.  We must receive payment in full or have a credit card deposit in order for a reservation to be valid. Any reservations made without payment or deposits are not guaranteed, unless otherwise arranged with management.  In the event of cancellation, the deposit will be applicable for future bookings, but it will not be refunded. How do I pay? We currently accept cash, credit card, pay pal or a check. We do not setup until the rental fee has been collected and the Rental Agreement has been signed. If the remaining balance is to be paid on delivery, only cash will be accepted. There will be $35.00 service charge for any returned checks. What if it rains, I need to cancel or change the date? In the event of cancellation made up to 48 hours of the delivery date, the 25% non refundable deposit may be applied for future bookings made within 3 months from the date of the cancellation. All cancellations must have verbal or written authorization. No messages will be accepted. Cancellations made within 48 hour of the date of the event, (excluding the date of the event), the 25% non refundable deposit will not apply for future bookings, due to lost of possible rental revenue. Cancellations made the day of the event will forfeit 50% of total invoice cost including services, due to lost of rental. Any authorized refund will be reimbursed by a company check. We only ask that you give us as much notice as possible, but In the event of rain in the delivery area, customers will be contacted before the time of delivery to confirm the order. At this time customers have the opportunity to cancel with no cancellation fee imposed. If the customer decides not to cancel and delivery is on its way, there will be no refunds.  In the event of extreme weather conditions, which could cause unsafe jumping conditions or damage to the equipment, We’re Perfect Party Rental reserves the right to cancel a delivery. A weather cancellation made by Perfect Party Rental will result in a full refund or full credit towards another rental . What if I want to have my party in a park? No problem, but please check with the park’s department on the use of a bouncer at your party.   Be aware that not all parks offer electricity for the inflatable and most parks require a trained bounce house attendant. We can provide both, but we must be notified with at least 72 hours of the date of the party in advance. Please be advised, that we typically do not carry extra generators or staff with us. In the event that sufficient power is not available or properly working; the payment in full is still due. You may provide your own generator, it must be of least 3800 watts, but in case it stops working, runs out of gas etc, we are not responsible for it, so please, check that it is properly working before your event. Do you offer overnight rentals? If the unit that you are renting is not scheduled to go out the next morning then in most cases we can pick the unit up the next day for an additional fee. This fee varies with the unit rented so ask when you call about the charges and availability for overnight rental. It is an average of $50.00.    About Our Units: How do the bouncers operate? All of our units operate by attaching an enclosed blower to the bouncer. This blower attaches at the rear of the unit and constantly blows air into the base of the unit. The units have been designed to loose air through the seams (where the vinyl has been sewn together). This creates the bounciness of the bouncer! The blower must operate at all times the bouncer is in use or the bouncer will deflate. What type of power is required? Our units require an 110v electrical outlet commonly found in garages, or on exterior walls. This outlet must be no more that 80 feet from the unit. What is the bouncer made of? All of our units are made of commercial quality 18oz vinyl and commercial quality window netting. If you require a generator, we must be notified given 48 hours advance notice. Please be advised, that we typically do not carry extra generators with us in our trucks. In the unfortunate event that sufficient power is not available, payment in full is still due. Are your units clean? We take pride in the maintenance of our bouncers and all equipment. How long does it take to set up a Bouncer? It takes approximately 20 minutes to set up or take down the Bouncer. Please allow a little additional time if a concession machine is being rented so that we can go over instructions with you. A preliminary cleaning of the bouncer might take place before take down. The top 20 inflatable rental requirements and tips 1.             Normal rental time is about 6 hours. 24 hour discount prices are also available. 2.             A responsible adult needs to be in the premises at the time of set up and break down. 3.             Setup will be done after the rental balance has been collected and the Rental Agreement has been signed. 4.             Delivery times are not exact. Including shows, factors such as traffic and delays with other deliveries may slightly alter delivery times.  Though we try to contact customers in the event of a delay, please plan accordingly. PLEASE, be aware that if no one is present at time of delivery, it will be push to last. 5.             Be aware of the size of the bounce house you are renting, add at least two or three feet all around and then plan where the bounce house will go. Be sure there is overhead clearance. 6.              A clear path that is at least 4 feet wide will be needed to reach the place of setup. It would be helpful to move  any garbage cans, toys, hoses, etc that may be in the way before we arrive to set up. 7.             There must be a flat area to setup the bounce house. Slight inclines are ok, but not recommended. 8.             Plan a spot away from your house meters. 9.             Please make sure that the yard is free from any and all animal droppings, and debris such as sticks and rocks which will damage the bounce house. 10.         Turn off all sprinkler systems, including under ground sprinklers. 11.         Bounce houses need an electrical source. An electrical outlet must be located within 80 feet of setup position. Generators are available for an extra charge. If you require a generator, we must have more than 48 hours advance notice. Please be advised, that we typically do not carry extra generators with us. In the unfortunate event that sufficient power is not available, payment in full is still due. 12.         Review the weather and refund policies and find out if there are any other questions. 13.         Adult supervision of all children is required at all times during the use of the bounce house. 14.         Food, drink and snack area should be at a safe distance from bounce house. 15.         Keep all party toys such as 'silly string,' confetti, face paint and other toys away from bounce house.  A $50.00 cleaning fee shall be automatically imposed. 16.         Keep all unnecessary electric wires and cables away from bounce houses .  17.         Management reserves the right to cancel rental agreement at anytime for any reason . 18.         In the event that the equipment is not returned at the appointed time and we have to return to pick the equipment up, then a $50.00 Transportation Fee shall be automatically imposed, plus any “lost of rental” amount . 19.         It takes approximately 20 minutes to set up or take down the Bouncer. Please allow a little additional time if a concession machine is being rented so that we can go over instructions with you. A preliminary cleaning of the bouncer might take place before take down . 20.         The renter grants the company the right to enter the shipping address for the delivery and subsequent pick up of all equipment at any time. If upon arrival we find that any of these requirements are not suitably met and we are unable to setup the bounce, there will be NO REFUNDS OR CREDITS. If you have any other questions, please call us 954-588-7788